ADD Systems promotes customer support manager
Advanced Digital Data Systems (ADD), a provider of software solutions for the power distribution industries, has promoted Steve Tymikiw to Customer Support Manager.
Tymikiw has been with ADD Systems for over 23 years and has software expertise and works directly with ADD customers, the company said.
“We are delighted that Steve has accepted this role and grateful to have had the chance to work with his predecessor, Linda Carrer, to ensure a smooth transition,” said Andy Katsigiannis, director of IT and customer support for ADD Systems. “Steve brings with him strong leadership skills, organizational expertise and product mastery, and we look forward to his contributions in this new role. “
Prior to his new role, Tymikiw worked as an Application and Integration Manager in ADD’s Implementation and Training department. There he worked closely with clients, managing high priority projects. Prior to that, he worked as an accountant with two energy marketers, says ADD Systems.
“I’m really excited to take on this new role and grateful to have had the chance to learn from Linda,” says Tymikiw. “The Customer Support group is a fantastic bunch of people, and I look forward to helping to further improve our support performance. “
Former customer support manager retires
Linda Carrer, Head of Customer Support at ADD Systems, retired after 30 years with the company.
According to ADD Systems, Carrer instilled in his support team the importance of listening, always seeking to understand customer needs to provide the best support possible, and firmly believed that relationships were at the heart of his business. role.
“The customer support team has thrived under Linda’s leadership. She took the group to the next level with a greater commitment to getting the job done right, ”said Rob Culbertson, senior vice president and chief operating officer, ADD Systems. “She will be missed, but her contributions will be felt for years to come. “