Ceratizit strengthens its customer support with new recruits
The appointment of Nev Frisby and Drew Pettifar to Ceratizit UK & Ireland will enhance its customer service offering.
Customer service and support has been key to Ceratizit’s success throughout its history, and as the UK manufacturing sector continues its recovery from the pandemic, this support is increasingly vital. With this in mind, Ceratizit expects significant growth in its technical-sales and application teams in 2022, starting with these first two appointments.
Mr Frisby, based in Brackley, joins the company as a Technical Sales Engineer working in an area partly covering the northern home counties including ‘F1 Valley’. He brings with him an in-depth knowledge of machining, especially with Ceratizit tooling, both from a machine shop management and machine operator perspective.
After spending years in production management positions, Mr. Frisby decided to change direction and returned to setting up and operating machinery in 2015, manufacturing parts for a wide range of customers including Formula 1 teams and supercar manufacturers.
He said: “After almost seven years, it was time for another change and after seeing the opportunity at Ceratizit present itself on social media, and with my knowledge of the company and its products, the transition should be relatively simple. I almost feel like I’m coming back to a family that I know so well and I can’t wait to find myself in front of the customers.
Drew Pettifar joins Ceratizit as a Commercial Applications Engineer where he will bring his vast knowledge of production engineering, in industries such as defense, motorsport and prototype manufacturing.
After completing his apprenticeship, Mr. Pettifar developed his skills in setting up and operating machinery, before moving into more management-oriented roles in production engineering environments. In his new role he will work with the Technical Sales team to develop machining solutions for customers as well as provide day-to-day project support for a number of key accounts in the East of England, all his clients being less than two hours from his home in Buckinghamshire.
“As someone who enjoys finding solutions to engineering questions, I’m excited about the challenge of this new role,” he said. “In my previous jobs, I had to be customer-facing. The experience I gained in building relationships, combined with my technical background, should make the transition to application support easier.”