Contentstack Expands Award-Winning Customer Support to Launch Industry’s First Cross-Vendor Service Engagement Program

SAN FRANCISCO, June 23, 2021 / PRNewswire / – Content stack, the leading content experience platform (CXP), today announced that it is expanding its Care Without Compromise ™ program to Catalysts in order to provide common customers with the highest level of post-purchase support. Contentstack Catalysts is a partner of complementary technology and like-mindedness on delivering a high-value solution to customers, including exceptional customer service. With this program, Contentstack and participating Catalysts come together not only for sales, marketing and integration, but also for customer service and support.

Providing many benefits to traditional monolithic product suites, cloud-native, API-first, microservice-based, SaaS and Headless (MACH) architectures are quickly becoming the standard for digitally-oriented businesses. MACH technology provides a composable architecture with flexibility, agility, scalability and efficiency to create an environment that best meets customer needs. One of the challenges of managing a multi-vendor software stack is that companies have to deal with multiple, disparate vendors to resolve a problem without a clear resolution path.

In response, Contentstack’s Care Without Compromise program ensures common customers benefit from a strong post-purchase experience that brings ease and agility to the implementation and continued success of the entire technology stack. The program is “transfer of concern” to the client. When a problem arises, program participants will take responsibility for collaborating in resolving the problem, placing the responsibility for finding the path to resolution on the collaborating vendors, not the customer.

As co-founders of the MACH Alliance and evangelists of the MACH architecture, Contentstack is committed to making MACH the best option for digital businesses in every way, including customer service and support. With Contentstack Sonja keerl Taking the helm as president of the MACH Alliance, the company doubles the rapidly growing tech movement that tackles all-in-one suites.

“We believe businesses deserve better and shouldn’t be held back by monolithic ‘one-handed-shake’ salespeople,” said Neha Sampat, Founder and CEO of Contentstack. “With the establishment of the MACH ecosystem and the commitment of these vendors to ensuring that common customers receive the same, if not better customer service from all parties involved than from a single vendor, this barrier to the innovation no longer exists. “

Contentstack enablers who are committed to caring without compromise include Wholesale trade, Bynder, Cloudy, Builder, Gatsby, Smartling, Uniform and Vercel.

Care Without Compromise brings together platforms, processes, partners and people to provide exceptional customer service. Contentstack’s unique story combines a professional services mindset with deep technical expertise to build customer trust through competence, integrity and empathy, which has earned it the highest customer satisfaction scores. highest in the sector. From architectural guidance to proactive performance monitoring, the program ensures that customers are getting the most out of their use of their platforms and their investments in content experiences.

The Contentstack Customer Success Organization is led by Greg Luciano who was appointed on Leader in customer service and support of the year 2021 by the GLOBEE® IT World Awards, Manager of the year in 2021 Customer Service Excellence Award, and bronze winner for Customer Service Manager of the Year in American 2021 Stevie Award.

“With our professional services and experience in cloud integration, we have been intimately involved in the challenges customers face when connecting new digital experiences,” said Greg Luciano, responsible for Global Customer Success for Contentstack. “The market has shown that brands are turning to more agile MACH solutions for their digital ecosystem. In turn, it is essential for us to be leaders on how to provide enterprise-class and uncompromising customer service in a composable ecosystem. “

Care Without Compromise agreements between Contentstack and Catalysts create an open line of communication to support each other for the benefit of the common customer. Instead of the customer contacting each vendor, they can alert a vendor to the problem and the vendors will work together to resolve the issue. The program defines how the participating organizations cooperate, communicate and train support staff to ensure the delivery of their respective services to common clients.

Quotes in support of Partners in Care Without Compromis

“As the adoption of MACH technology continues, the Care Without Compromise program ensures that corporate marketers and their global teams have a collaborative, results-driven community that provides assistance not only through implementation. work, but the entire life cycle of their architecture, ”said Brent Bellm, CEO of BigCommerce. “BigCommerce is proud to join a group of like-minded, customer-centric partners to drive long-term business success.”

“We always strive to be the best possible partners for our customers, and as vendors of composable technologies, it is our responsibility to ensure customers have a seamless experience,” said Eli finkelshteyn, founder and CEO of Constructor. “We are proud to be a launch partner of this pioneering initiative which places the customer at the heart of our alliance.

“Providing a scalable localization service for Contentstack and partnering to provide exceptional customer service positively impacts the value proposition of operating Smartling’s translation solution and the Contentstack platform.” , said Jack Welde, CEO and founder of Smartling. “Our success and product teams are always ready to help customers, and we’re proud to partner with Contentstack to ensure common customers get the highest level of service. “

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About Contentstack

Contentstack – the pioneer Agile content management system (CMS) – allows marketers and developers to collaborate around content like never before. Together, they can orchestrate superior customer journeys and deliver dynamic digital experiences across channels, audiences, brands and regions. Companies like Chase, Express, Holiday Inn, Icelandair, Mattel, McDonald’s, Mitsubishi, Riot Games, Sephora, and Shell trust Contentstack to power their most critical content experiences. Famous for its Care Without Compromise ™, Contentstack has the highest customer satisfaction in the industry. As the founder of the MACH Alliance, Contentstack advocates an open and composable technology based on microservices, API-first, Cloud-native SaaS and Headless. Learn more about

Media contacts:
Cathy Summers
Summers PR for Contentstack
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Joseph P. Harris