Customer relationship specialist – Arrive Logistics

As a Client Relations Specialist, you will be a member of the accounting team, focused on making the accounts receivable functions run smoothly. The Customer Relations Specialist serves as the primary contact for the assigned sales team and associated customers. They run reports, keep AR aging accurate and up to date, analyze and distribute information, monitor incoming payments, and work directly with customers to resolve billing and billing discrepancies. The customer relations specialist works closely with our BizDev, Carrier Sales, Operations and CashApp teams.

Essential functions:

  • Serve as the primary AR contact for customers and your assigned sales team.
  • Create, monitor and actively work on client aging reports to keep aging accurate and up to date.
  • Work closely with customers and sales teams on the collection of overdue invoices.
  • Check for under and overpayments, misapplied funds, payment errors, etc. and work closely with the customer, the BizDev team and CashApp to resolve these errors in a timely manner.
  • Provide payment terms and details to each customer and make sure they understand payment expectations.
  • Build relationships with key customers and communicate with them regularly to ensure Arrival is paid on time and resolve any issues or delays.
  • Manage billing for all of your customers, make sure billing methods are correct, and invoices are sent to the customer on a timely basis.
  • Work closely with customer relations clerks on invoice downloads and necessary adjustments for accurate billing rates.
  • Review and analyze incidental charges that may require approval and specific billing instructions; make sure accessories are billed correctly.
  • Enter / maintain up-to-date notes regarding payment status to ensure strong documentation / communication.
  • Resolve unbilled revenue and unapplied cash on a regular basis to ensure that charges are billed on a timely basis and customer payments are applied accurately and quickly.
  • Correct internal billing failures on a daily basis.

Education and / or experience:

  • Bachelor’s degree in accounting, finance or a related field.
  • 2+ years of experience in an accounts receivable role.
  • Industry experience appreciated.
  • NetSuite experience.
  • Excellent written and verbal communication skills.
  • Maturity to work effectively in negotiation discussions with clients and salespeople.
  • Thorough knowledge of the Microsoft suite, with an emphasis on Excel’s ability to perform virtual searches and pivot tables, is required.
  • Initiative and ability to work independently and in a team.
  • Highly organized with excellent time management skills and a high degree of precision and attention to detail.
  • Ability to handle a heavy workload and the ability to adapt to work in a fast-paced environment.

Why come?

  • Enjoy great benefits including health, dental, vision and life coverage.
  • Invest in your future with our matching 401K program.
  • Enjoy the flexibility of a hybrid work-from-home schedule based on position and seniority.
  • Build relationships and find your home in Arrive with our employee resource groups.
  • Get recognized with our employee rewards program.
  • Leave the suit and tie at home; our dress code is casual.
  • Eat for free on Mondays and Fridays… lunch is on Arrive! Snacks and lunches are also available daily.
  • Work in the booming city of Austin, Texas – we’re conveniently located near the airport and downtown.
  • Park your car for free on site!
  • Treat yourself to discounts at local gyms or with our onsite gym team.
  • Maximize your well-being with free counseling sessions through our Employee Assistance Program
  • Start your morning with a specialty drink from our fully stocked coffee bar, Broker’s Brew.
  • Get paid to work with your friends through our referral program!
  • Get moving assistance! If you are not in the area, we offer relocation packages and a relocation specialist can help you through the process.

Response to Covid and Flex policy:

Arrive Leadership continuously assesses the Covid-19 pandemic and makes informed decisions based on applicable regulations, CDC recommendations, best practices and local impacts of the pandemic. Arrive has a comprehensive and proactive Covid response plan in place designed for the safety of our employees. This plan includes an office safety protocol for all employees and a flexible work schedule based on position and seniority.

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Joseph P. Harris