SUNNYVALE, Calif .– (COMMERCIAL THREAD) –Druva Inc., the leader in cloud data protection and management, today announced that it has been recognized as one of the top-rated SaaS companies for customer service. Independent assessment and analysis by Institute of Customer Relationship Management LLC (CRMI) certified Druva’s record NPS score of 89 and awarded the company the award NorthFace ScoreBoard Award for the third consecutive year. These recognitions further underscore Druva’s continued ability to deliver exceptional user experiences and customer results.
How a business engages with its customers, especially in today’s subscription and cloud-centric world, has become vital to its bottom line, and according to research from Gartner, Inc., customers who live positive interactions are not only more likely to show loyalty to a company, but stand up for, renew and spend more than customers who report negative experiences1. In these uncertain times, Druva’s cloud-based operations allow customer service staff to seamlessly leave the office and expand contact center capacity while simultaneously improving overall customer satisfaction. Druva’s ‘swarm’ model helps resolve issues faster, while the support ecosystem continually examines operations to proactively identify and resolve potential issues before issues arise. By providing a service that puts customers at the center of all decision-making and removes traditional data protection barriers and costs, Druva has helped thousands of organizations build the resilience of their businesses and thrive in the era of the cloud.
“Businesses go down the line for the service you promise, but customer success is how you maintain and strengthen relationships by delivering business value beyond expectations,” said Matt Lindeman, director of customers at Druva. “With the growing value of data to businesses and the record number of ransomware attacks organizations face, we are proud to provide a solution backed by exceptional customer service that gives businesses the peace of mind that their data is protected, available and recoverable without problem. . ”
In addition to Druva’s NPS score of 89, Druva customers protecting Amazon data center and web services (AWS) workloads have given it a certified NPS score of 90 according to CRMI. Together, these two scores further underscore Druva’s unique approach and user experience, placing it well above the business-to-business software industry. average of 30. This marks a succession of honors that Druva and its customer support team have received over the past few months. In June, Druva received top marks for its innovative platform, extensive workload coverage and seamless user experience from TrustRadius and G2. In March, Druva was the most awarded cloud provider in Stevie Prize 2021 earning 11 accolades, including gold for the most valuable COVID-19 response by a customer service team.
See why customers choose Druva Cloud Platform to protect their data in the cloud, data centers, SaaS applications, and edge workloads:
“Choosing Druva was the smartest decision we could make,” said Timothy Loranger, Head of Cloud Infrastructure Services, Suez Water Technologies and Solutions. “In less than a year, we have halved our Amazon Elastic Block Store (EBS) costs. Druva has been very supportive throughout the process. We see Druva staff as a stakeholder. Yes, we are the client, but we work a lot as a collaborative team.
“The customer support was amazing,” said Phil Collins, senior infrastructure engineer at Revolution Company when moving to Druva. “They accompanied me every step of the way and made sure I was 100% comfortable. When I saw how easy it was to use Druva with our data center and how well the support team looked after us, it was obvious to extend Druva to protect our cloud data as well. . Honestly, I couldn’t be happier with how it all turned out.
“I have never felt so confident in a product, ever,” said Brett Schwartz, Network Engineer at Ellington Public Schools. “Especially for a cloud solution. It’s just amazing. The Druva team held our hands throughout the process and made us feel comfortable every step of the way. All the nerves we had were quickly gone.
- User reviews: Hear what customers have to say about Druva on Ray of trust, G2, and Gartner Peer Insights
- Customer success: Learn more about how Druva customers not only get industry-leading cloud data protection and management, but also world-class customer service
1Gartner, The advantage of customer value. Published in 2020.
About the Druva Cloud Platform
Built for the public cloud with a microservices architecture, Druva Cloud Platform is secure by design, always up to date, and offers all-inclusive pricing based on consumption. As the industry’s largest cloud-native SaaS platform operating at scale, Druva Cloud Platform enables organizations to centrally protect data, no matter where it is: cloud environments, cutting-edge SaaS applications such as Microsoft 365 , Google Workspace and Salesforce, hybrid environments or Edge devices. By leveraging this innovative SaaS platform, businesses can reduce the cost and complexity of data protection, accelerate and protect cloud projects, and increase cyber resilience and regulatory compliance.
Druva offers data protection and management in the cloud age. Druva Cloud Platform is built on AWS and offered as a service; and its customers have reduced costs by up to 50% by freeing themselves from the burden of unnecessary hardware, capacity planning and software management. Thousands of companies around the world trust Druva, including more than 50 Fortune 500 companies. Druva is a privately held company headquartered in Sunnyvale, California and its investors include Sequoia Capital, Viking Global Investors, CDPQ, Neuberger Berman, Tenaya Capital, Riverwood Capital and Nexus Partners. Visit druva.com and follow us on LinkedIn, Twitter and Facebook.