EA to cut customer service staff in US and Ireland

Up to 100 people could lose their jobs as EA cuts customer support staff from its US office in Austin and its European hub in Galway.

Assigned staff are currently supporting live operations on FIFA 22, Kotaku reported, among other games.

EA confirmed the layoffs and said the job losses would ultimately “reduce complexity and increase our efficiency, flexibility and scalability.”

What’s next for EA Sports FC – and can FIFA allow a new game to be the ‘BEST’?

The layoffs reportedly followed calls from employees in Austin and Galway for more money, following previous annual increases below inflation – allegedly just $0.10 more per hour.

Email, phone and live chat support is expected to continue, although it is now outsourced to workers elsewhere.

In a statement to Kotaku, EA said the changes were unrelated to the company’s recent split from FIFA, which will see the company’s flagship football game rebranded from 2023.

“We are considering changing a number of roles within the team, closing some roles and creating new ones,” EA said. “We are working closely with our people throughout this process and providing support to anyone whose role is impacted.”

Joseph P. Harris