EverCommerce Announces Hiring of Jenny Riggs to Lead Customer Support Transformation for Security and Alarm Solutions Group
Former Thomson Reuters Executive to Optimize Customer Experience for EverCommerce Security and Alarm Solutions Suite
Colorado Springs, Colorado, January 7, 2022 (GLOBE NEWSWIRE) – As part of its strategic plan to drive successful customer experiences for its security and alarm solutions, EverCommerce, a leader service trade platform for more than 500,000 companies, announced the hiring of Jenny riggs as Senior Vice President of Customer Experience.
Riggs will lead initiatives to transform the division’s customer support experience and retain and satisfy customers for each of the five solutions in EverCommerce’s Security and Alarm Solutions Group, including Bold Group (comprised of Bold Technologies, Perennial Software, Secure Global Solutions, SIMS), and Security Information Systems (SIS).
“I am honored to join EverCommerce’s security and alarm solutions group to help transform its customer experience program,” said Riggs. “My vision is for clients to have an exceptional experience connecting with our teams and finding new products and solutions that drive the growth of their business. “
Prior to joining EverCommerce, Riggs spent almost 20 years with Thomson Reuters. During her tenure, she developed a strong culture of strategic customer relations and built global and cross-functional teams of over 600 employees from disparate organizations to lead as one cohesive team focused on customer satisfaction. Riggs also helped shape the strategy for the company’s customer success division and launched a five-year transformation initiative, which resulted in savings of millions of dollars, identifying customer issues and by translating these problems into clear and actionable resolutions.
“Our constant focus on creating the best customer experience in the industry will be reinforced by Jenny’s involvement, as she understands EverCommerce’s commitment to our customers and has a solid track record in providing the best possible solutions to meet their needs. Said Alison Forsythe, president of the EverCommerce Security and Alarm Solutions Group.
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EverCommerce is a leading service commerce platform, providing vertically integrated and tailored Software as a Service (SaaS) solutions that help more than 500,000 service-based businesses accelerate growth, streamline operations and to increase their retention. Its modern digital and mobile applications create predictable, informed and practical experiences between service professionals and their end consumers. Specializing in home care, health services, and fitness and wellness services, EverCommerce solutions include end-to-end business management software, integrated payment acceptance, technology marketing and customer engagement applications. Learn more about EverCommerce.com.
About Bold Group
For more than three decades, The Bold Group, an EverCommerce solution, has served the electronic security industry with the most comprehensive line of integrated alarm monitoring and financial management solutions designed to achieve peak business performance. The Bold Group product portfolio includes the well-known Manitou, Stages and SIMS alarm monitoring systems. These leading alarm monitoring systems are complemented by the best accounting and business management systems in the industry: the SedonaOffice suite and the best-selling AlarmBiller system. For more information on Bold Group, visit www.boldgroup.com.
About security information systems
Security Information Systems, Inc., an EverCommerce solution, is a global leader in high performance alarm monitoring and interface solutions for the security industry with more than 5,000 installations worldwide in more than 120 countries. SIS products interface with over 100 third-party systems while continuously monitoring and automating responses to millions of alarms. Over 30 years ago, SIS developed the first generation of PC-based automation software systems for the security industry, known as the Alarm Center, a more intuitive yet simple to use system. For more information, visit www.securitysoftware.com.
CONTACT: Meagan Dorsch 303.915.0823 [email protected]