EverCommerce Announces Hiring of Jenny Riggs to Lead Customer Support

Former Thomson Reuters Executive to Optimize Customer Experience for EverCommerce Security and Alarm Solutions Suite

As part of its strategic plan to generate successful customer experiences for its security and alarm solutions, EverCommerce, a leading service commerce platform for more than 500,000 businesses, announced the hiring of Jenny Riggs as senior vice president of customer experience.

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Riggs will lead initiatives to transform the division’s customer support experience and retain and satisfy customers for each of the five solutions in EverCommerce’s Security and Alarm Solutions Group, including Bold Group (comprised of Bold Technologies, Perennial Software, Secure Global Solutions, SIMS), and Security Information Systems (SIS).

“I am honored to join EverCommerce’s security and alarm solutions group to help transform its customer experience program,” said Riggs. “My vision is for clients to have an exceptional experience connecting with our teams and finding new products and solutions that drive the growth of their business. “

Prior to joining EverCommerce, Riggs spent almost 20 years with Thomson Reuters. During her tenure, she developed a strong culture of strategic customer relations and built global and cross-functional teams of over 600 employees from disparate organizations to lead as one cohesive team focused on customer satisfaction. Riggs also helped shape the strategy for the company’s customer success division and launched a five-year transformation initiative, which resulted in savings of millions of dollars, identifying customer issues and by translating these problems into clear and actionable resolutions.

“Our constant focus on creating the best customer experience in the industry will be reinforced by Jenny’s involvement, as she understands EverCommerce’s commitment to our customers and has a solid track record in providing the best possible solutions to meet their needs. Said Alison Forsythe, president of the EverCommerce Security and Alarm Solutions Group.

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Joseph P. Harris