EverCommerce Hires Jenny Riggs to Lead Security and Alarm Solutions Group Customer Support
The former Thomson Reuters executive will work to optimize the customer experience for EverCommerce’s suite of security and alarm solutions.
COLORADO SPRINGS, Colo. – As part of its strategic plan to drive successful customer experiences for its security and alarm solutions, EverCommerce, a leading service commerce platform for more than 500,000 businesses, announces the hiring of Jenny Riggs as senior vice president of customer experience.
Riggs will lead initiatives to transform the division’s customer support experience and drive customer loyalty and satisfaction for each of EverCommerce’s Security and Alarm Solutions Group’s five solutions, including Bold Group (composed of Bold Technologies, Perennial Software, Secure Global Solutions, SIMS) and Security Information Systems (SIS).
“I am honored to join EverCommerce’s Security and Alarm Solutions group to help transform its customer experience program,” says Riggs. “My vision is for customers to have an exceptional experience by connecting with our teams and finding new products and solutions that drive their business growth.”
Prior to joining EverCommerce, Riggs spent nearly 20 years at Thomson Reuters. During her tenure, she developed a strong culture of strategic client relationships and built global cross-functional teams of over 600 employees from disparate organizations to be led as one cohesive team focused on client satisfaction.
Riggs also helped shape the strategy for the company’s customer success division and launched a five-year transformation initiative, resulting in multi-million dollar savings, by identifying customer issues and translating those issues into clear and workable solutions.
“Our relentless focus on creating the best customer experience in the industry will be enhanced by the integration of Jenny, as she understands EverCommerce’s commitment to our customers and has a strong track record of how to deliver the best possible solutions. to meet their needs,” said Alison Forsythe, president of EverCommerce’s Security and Alarm Solutions Group.