Fusion Connect Customer Support Team Wins Gold at 2022 Information Technology World Awards®
ATLANTE, July 27, 2022 /PRNewswire/ — Fusion Connect, a leading provider of managed security and collaboration services, today announced that it has been named Gold Winner in the Customer Service and Support Team Category – Department of the Year at the 17th Annual Global IT Awards 2022®.
The Fusion Connect team strives to excel at every stage of the customer journey to impact customer loyalty and satisfaction. The success of Fusion Connect’s revamped frictionless approach to customer experience can be quantified by the 25% increase in customer satisfaction scores achieved over the past year. The Golden Globe® The award is validation of the company’s new approach to customer service, the foundation of which is a five-point customer service guarantee, which has led the team to eliminate long waits, provide service facilities in a timely manner, while ensuring overall satisfaction.
“Our customers are at the heart of everything we do,” said Rod Brownridge, SVP of Customer Experience at Fusion Connect. “We use customer feedback to make real-time changes to our approach. By listening to our customers and using tools and data to monitor the customer journey, we ensure a flexible, intelligent and personal experience across all channels. The journey to perfecting the customer experience is impossible without the integrity, care and dedication of the team to deliver a frictionless experience. This award shows that we are on the right path and that we will remain focused on our mission. to further improve the customer experience.
More than 170 judges from around the world representing a wide range of industry experts participated in the judging process for the 2022 Information Technology World Awards. The program is open to all IT and cybersecurity organizations worldwide and their end users of products and services.
The IT World Award isn’t the only customer-focused award won by Fusion Connect this year. The company also recently received a Bronze Stevie® Award at the 20th Annual American Business Awards.
Organized by the Globe® Awards, the IT World Awards recognize information technology and cybersecurity vendors with advanced and breakthrough products, solutions and services that help raise the bar for others in all areas of technology and cybersecurity.
About Globee Awards
The Globee Awards are presented in nine programs and competitions: the American Best in Business Awards, the Business Excellence Awards, the CEO World Awards®Global Excellence in Cybersecurity Award®Disruptor Company Awards, Golden Bridge Awards®Global Information Technology Awards®Sales, Marketing, Service, & Operations Excellence Awards and Women World Awards®. Learn more about the Globee Awards at https://globeeawards.com
Fusion Connect manages, orchestrates and secures the critical technology infrastructure that enables the connected enterprise. We tailor our highly available and secure cloud-based communication, collaboration, security and networking platforms to meet the unique needs of our mid-market and enterprise customers. Our AI-based management systems, along with our highly trained technicians, dynamically ensure world-class application performance in all conditions. For more information, visit www.fusionconnect.com or call us at +1-866-829-4318.
Corporate Communications Director
SOURCE Fusion Connect