Governor Beshear Opens Consumer Cellular Customer Support Center in Louisville

FRANKFURT, Ky.–(BUSINESS WIRE)–Today, Governor Andy Beshear joined City of Louisville and Consumer Cellular leadership to officially open the company’s new Customer Care Center. The $15.5 million investment is Consumer Cellular’s first operation in Kentucky and will create 486 full-time jobs.

“This is an extremely exciting day for both Consumer Cellular and the Commonwealth,” Governor Beshear said. “Today’s groundbreaking demonstrates the commitment of the company and its leaders to our state’s talented workforce. Days like today remind us why Kentucky continues its unprecedented economic momentum. I look forward to following the growth of the business here in the Commonwealth.

Consumer Cellular will open its first operation in Kentucky in an existing building on Triton Boulevard in Louisville. The new customer support center will allow the company to better serve its customers nationwide. Jobs created through the project include call center management and support positions, with business leaders planning to add more than 400 of these new positions in 2022.

“I appreciate Governor Beshear and the leadership of the City of Louisville for their generous hospitality and for helping to make the opening of this facility possible,” said Ed Evans, president and CEO of Consumer Cellular. “We are thrilled to be a part of this great community bringing good, well-paying jobs to Kentuckians. We also hope to be good community partners. Kentucky has a low cost of living and a talented workforce. We look forward to a bright future in the Bluegrass State.

Founded in 1995, Oregon-based Consumer Cellular is a postpaid mobile virtual network operator that offers cell phones, low-cost, no-contract cellular plans and accessories for users over 50. The company operates exclusively in the United States and employs more than 2,400 people. people at four sites in Arizona and Oregon.

“Louisville’s economic momentum is at full speed with nearly 1,600 new jobs and $470 million in investment since the start of 2022,” Louisville Mayor Greg Fischer said. “I am thrilled to welcome Consumer Cellular to Louisville with an investment of over $15.5 million and nearly 500 full-time jobs. Louisville’s strong reputation in business services and our world-renowned health and aging innovation sector make us the perfect place for Consumer Cellular to serve their customers. Thank you, Consumer Cellular, for your investment in Louisville!

Consumer Cellular’s investment and projected job creation add to the Commonwealth’s recent economic momentum as the state rebuilds stronger from the effects of the pandemic.

“Greater Louisville Inc. was proud to be a part of this exciting project from the earliest stages and to work closely with Consumer Cellular, Governor Beshear’s administration and Louisville Forward to make this major investment a reality,” said Sarah. Davasher-Wisdom, President and CEO. of Greater Louisville Inc., the Metro Chamber of Commerce. “We are excited to continue our partnership with Consumer Cellular as we welcome them to the Greater Louisville area and help meet their workforce and business growth needs.”

Governor Beshear recently announced that on January 28, S&P Global Ratings revised Kentucky’s financial outlook from stable to positive and affirmed its “A-” credit rating. S&P cited a reduced reliance on one-time items to balance the budget and a higher balance in the state’s rainy day fund as key factors influencing the change.

This follows a year 2021 in which the Commonwealth broke all economic development records in the books. Announcements for new locations and private sector expansion included a record total planned investment of $11.2 billion and commitments to create a record number of more than 18,000 full-time jobs over the next few years. Kentucky’s average incentive hourly wage for statewide projects in 2021 was $24 before benefits, a 9.4% increase from the previous year.

In September, Governor Beshear, Ford Motor Co. Executive Chairman Bill Ford, CEO Jim Farley, and Dong-Seob Jee, President of SK Innovation’s Battery Business, announced the country’s largest economic development project. Commonwealth story, celebrating a transformative $5.8 investment. billion in investments that will create 5,000 jobs and put Kentucky at the forefront of the future of the automotive industry.

Kentucky also posted an all-time record budget surplus in fiscal year 2021 and enters 2022 about $1.9 billion higher than expected.

Additionally, Kentucky recently ranked seventh in Site Selection magazine’s annual business climate rankings. The Commonwealth ranked third nationally in the 2020 Projects Per Capita rankings and fifth in the 2021 Prosperity Cup rankings, positioning the state among the national leaders for business climate.

To encourage investment and job growth in the community, the Kentucky Economic Development Finance Authority (KEDFA) in December 2021 approved a performance-based incentive agreement with the company under the Kentucky Business Program Investment.

By achieving its annual objectives over the term of the agreement, the business may be eligible to retain a portion of the new tax revenue it generates. The company can claim eligible incentives against its income tax and/or employee contributions.

Additionally, Consumer Cellular may receive resources from Kentucky Workforce Service Providers. These include free recruitment and placement services, personalized training at reduced cost, and job training incentives.

For more information about Consumer Cellular, visit ConsumerCellular.com.

A detailed community profile for Jefferson County can be viewed here.

Information about Kentucky’s economic development efforts and programs is available at CED.ky.gov. Cabinet for Economic Development fans can also join the discussion on facebook.com/CEDkygov, on Twitter @CEDkygovInstagram @CEDkygov and LinkedIn.

Check out other key updates, actions and information from Governor Beshear and his administration on Governor.ky.gov, kycovid19.ky.gov and the Governor’s official social media accounts Facebook, Twitter and YouTube.

For pictures, go here.

Joseph P. Harris