How Infobird stacks up against other leading SaaS customer support solutions

The following post was written and / or published as part of a collaboration between Benzinga’s internal sponsored content team and a Benzinga financial partner.

Info-bird (NASDAQ: IFBD) is a leading provider of artificial intelligence (AI) -based customer engagement solutions in China. Infobird helps businesses optimize every step of the customer journey, including brand awareness and after-sales relationship management.

Infobird is often compared to other customer support systems as a Software as a Service (SaaS), such as Zendesk (NYSE: ZEN), Twilio Inc. (NYSE: TWLO) or even Chinese holding of the Cloopen group (NYSE: RAAS). Nevertheless, Infobird continues to differentiate itself from other leading systems by carving out a niche in the customer engagement market.

How is Infobird different from its peers? It comes down to the system’s adaptability and feature-rich tools that act as an overall customer solution.

Infobird’s value-added approach to customer engagement

Most SaaS customer engagement solutions focus on the technical tools businesses need to effectively manage customer relationships. This typically includes automated and omnichannel customer service applications – think AI-driven chatbots, telemarketing, and more. Infobird uses AI technology to provide these tools, but the functionality of the system also goes beyond these basic capabilities.

Infobird is not only a customer engagement management system, it is also a sales force management system. Infobird’s automated tools can monitor customer service performance based on compliance, professionalism, service processes, etc. It can also generate data analytics to help customer relationship teams improve their performance.

Infobird goes even further in the management of the sales force. The system also provides information on intelligent team coaching through interactive training with virtual clients, customizable content, continuous progress reviews and more. Companies can use Infobird data to better understand their customer engagement, improve training practices and further improve customer relationships.

How Infobird compares to SaaS peers

Infobird is frequently compared to an American customer service software company Zendesk (NYSE: ZEN). However, Infobird’s solutions are more innovative and focus on proactive customer engagement, with the ultimate goal of supporting a long-term relationship sales cycle.

In the Chinese market, Infobird stands out as the only cloud native technology adapter in the customer engagement industry. Infobird’s patented systems are one of the only technologies in existence that can provide customer engagement, relationship management, call center expertise and sales force training to large corporations. It’s no surprise that Infobird’s large client list includes China Guangfa Bank and multinational e-commerce giant Alibaba Group Holding Limited (NYSE: BABA).

Infobird’s standardized SaaS model

Infobird is currently in the process of moving from a customizable SaaS system to a standardized approach. The company has already seen success with its new adaptation, and the implications are significant. With the focus shifting from providing personalized SaaS to providing standard SaaS, Infobird is now able to serve as many businesses as possible, ranging from SMEs to very large enterprises, with no customization cost and with a high deployment rate. fast while maintaining high security, scalability, and service stability. Recent successful Infobird deals include SaSa, a leading beauty retailer based in Hong Kong, Zu Li Jian, a leading footwear manufacturer and senior retailer in China, a leading fintech company in China and a leading global retail brand. The latest development will continue to solidify Infobird’s position as the leading system in the $ 3.3 billion SaaS industry.

Find out more about Infobird and its software solutions here. You can also view stock market data and company financial information here.

The foregoing post was written and / or published as part of a collaboration between Benzinga’s internal sponsored content team and a Benzinga financial partner. While the article is not and should not be construed as editorial content, the Sponsored Content team works to ensure that all information contained in it is true and accurate to the best of their knowledge and ability. research. This content is for informational purposes only and is not intended to be investment advice.

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Joseph P. Harris