How to contact customer service
From the house of games of the century Editing, Awakening: Age of Chaos is a unique mythical Roleplay-Turn-based gameplay. Fantastic character design with each character showcasing unique skills, along with an engaging storyline across 10 chapters, make the game one of the best experiences of its kind. Since its creation in the game industry, many players have joined the battle to awaken the hero within them and bring peace to the mythical world of Awaken. The need to contact the customer support team has also increased significantly since then. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here is our Awaken: Chaos Era step-by-step guide to contacting the customer support team.
The support team has already answered many frequently asked questions on the game’s official website. But if anyone couldn’t satisfy themselves, Awaken: Chaos Era customer service is available to contact anytime to answer the questions. questions from players.
There are three ways to contact the Awaken: Chaos Era customer support team. Players can either contact from the in-game menu options, they can contact through the official website, or they can contact the developers at Century Games Publishing through social media handles.
How to contact through the in-game customer service option
Launch the game on your device. Once the game menu screen loads, follow the steps below:
- Tap on the star icon present at the top right corner of the game menu screen.
- Choose the Settings option from the Catalog menu which appears. This will take you to the game’s Settings menu.
- the Settings menu has 4 tabs namely, System, game, account and Language. Choose the Account tab by tapping on it.
- You will find a Service section in the Account menu with 4 buttons, Data Reset button, Redeem Code button, Support button and Announcements button. Press the Support button.
- This will redirect you to a help page. You will find that many frequently asked questions/problems have already been answered by the developers. To read these answers, you must choose your issue/query type to continue. It can be a general query, an account-related query, game-related issues, or even in-app purchases. Choose the exact problem type to read the proposed solution.
- If these answers do not satisfy you, or if your request is different, you can contact the support team. To do this, tap the Message icon in the upper writing corner of the help page.
- This will take you to a new room where you can chat with the Awaken: Chaos Era customer support team. To report a bug, you must provide them with the following information:
- A detailed description of your problem along with the time of occurrence as well as your local time zone.
- Relevant Screen recordings or screenshots of your problem so that the team can help you better.
- Your Game ID/Username.
- The source of your APK.
- Once you have entered all the details of your problem, you must press the Send button. The support team will text you based on your entries.
How to contact through Awaken: Chaos Era Official Site
Players can go directly to the official Awaken: Chaos Era help website and access the customer service option from there. This could be another alternative, in case players are having connection issues and cannot access the in-game support option.
- Visit the official forum. This would take you to the official Awaken: Chaos Era website. You will find a 3-line bar in the upper right corner of the page. Press it.
- Choose the Support option from the drop-down menu that appears. This would take you to Century Games Support Web Page. You will find that many common problems and questions have already been answered there in the form of small articles. Chances are you will find your exact problem on this webpage. You can enter keywords of your query in the search bar, to find out if your query has been answered on this web page.
- If you are not satisfied or if your problem persists, you must create a ticket. To do this, scroll to the bottom of the web page and tap the Contact us button.
- A new page loads, which requests the following inputs:
- Your Full Name (Also enter your username).
- Your e-mail address.
- A detailed description of your problem.
- Finally, you need to enter the security text and click submit. The support team will respond to the email address you entered within 72 hours. You can follow up if needed, in the same email chain.
How to contact the developer team directly
Another approach could be to contact the developers directly through their social media credentials. @wakenchaosera is Awaken: Chaos Era’s support Twitter handle for responding to user queries. You can even contact the team at @AwakenChaosEra, which is the official Facebook handle for Awaken: Chaos Era. Players should then follow up on their Discord server, where tons of passionate fans are there to help users with their individual queries.
Still having trouble contacting the Awaken: Chaos Era support team? Head straight to our comment section and get your questions answered. Good game !
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