How to submit a problem to customer support and get the right result
Nobody likes when a company makes a mistake that goes against them. While we’re all well aware that these things happen — technology and humans are fallible — it’s reasonable to be a little upset when things don’t go the way they should. The most important thing to keep in mind from this point on, however, is what it will take to fix the problem.
Some people will show their anger, present their complaint as an accusation, disparage the company and representative they are talking to, and only stop being angry when they have been compensated. It’s not the best way to handle such a problem – either tactically or morally – and that’s why it pays to have a more nuanced course of action. If one of these non-Gamstop betting sites makes a mistake and you run out, take a breath and remember it’s just a mistake. And then follow the tips below.
Check the terms and conditions
If you’ve been on the wrong side of a mistake, you’ll know it, but you should always check the terms and conditions on the site you’re playing on. Find the relevant passage so you can quote it to people dealing with your problem. What was supposed to happen, what happened and where is the difference between the two? This information will be important.
If you can, take screenshots of the problem
Although it may be difficult to obtain documentary evidence of something not occurs, it will be helpful if you can show with screenshots where the problem occurred. If you made a deposit that should have been followed by bonus credit, for example, indicate where the deposit was made and view your betting dashboard without the credit on it.
Contact the company
More often than not, live chat will be the first point of contact with the company you are dealing with. Armed with the information from the point above, explain why you are raising the issue and what you think should happen next. Stick to the basic facts: You may well be irritated and the error may be hard to justify, but you want the issue resolved and any necessary refunds or adjustments made. Any superfluous information only delays this result.
Did it help?
Most mistakes made by online casinos and sportsbooks are corrected on first contact. Something has gone wrong in the usually automated process that controls these things. All it takes is someone to manually fix the problem. If it didn’t work, however, it may be necessary to make a general complaint, which may involve emailing the company. It is often helpful to see if there is an independent body that helps consumers with these issues. As a last resort, you may need to contact the organization that licensed the casino. They can act as mediators; give them all the information you have gathered,
Although it may be difficult, remember to keep a cool head during all of this. Not least because the people empowered to help you will be much more likely to jump through hoops to help you if you haven’t spent valuable time berating them for a mistake they almost certainly didn’t make themselves- same. At the same time, make it clear that you’re not going to drop the issue – if you’re entitled to a refund, you shouldn’t agree not to receive one.