Marketing and Customer Support Coordinator

ABOUT US:

Machine Technology is an Australian manufacturing company that draws on 80 years of effective solutions to market needs. We operate a diverse range of brands ranging from FountainLine – Sports Field Line Marking Solutions, IDC Medical – Clinical and Commercial Hygiene and FountainLine IMS – Integrated Manufacturing Solutions.

ABOUT THE ROLE:

Reporting to the General Manager, the Marketing and Customer Support Coordinator will be responsible for developing and maintaining strategic marketing plans and market visibility. The candidate will also be able to develop and maintain good relationships with customers and ensure the accurate and efficient administration of sales, accounts receivable, logistics and general administration tasks.

The role will be 60% marketing oriented and 40% customer support and administration oriented.

MAIN RESPONSIBILITIES:

The candidate can expect to perform the following tasks on a weekly basis:

  • Strategic Marketing Plans – review and develop business and brand strategy for FL, IMS & IDC BU, campaign and marketing development
  • Technical writing
  • Graphic design
  • Complete digital marketing function on various platforms including Facebook, Instagram and LinkedIN
  • Event planning
  • Inside Sales/Customer Service – liaising with customers, assisting with logistics management, liaising with warehouse regarding manufacturing and production of customer orders
  • CRM administration – generate leads and track customer inquiries
  • Assistance to the management team when needed
  • General administration includes but is not limited to MYOB entries, invoicing, PO processing
  • Perform other tasks as requested

SKILLS:

  • Computer skills with literacy in Word, Excel and PowerPoint
  • Ability to prepare professional proposals/quotes
  • Strong business writing skills
  • Proven problem solving skills with a solution orientation
  • Effective time management and self-discipline skills
  • Strong service orientation and related skills
  • Strong leadership skills, backed by a genuine interest in people
  • Excellent interpersonal and communication skills, both oral and written
  • Strong motivation, team spirit and influencing skills
  • Strong negotiation skills

QUALIFICATIONS, EXPERIENCE AND ATTRIBUTES

  • Graduate certificate or equivalent
  • Tertiary/Tafe: Office Administration or Business Studies a related degree or diploma preferred benefit
  • Holds a driver’s license
  • Previous experience with e-marketing platforms
  • Previous experience using a CRM system
  • Proven marketing experience
  • Intermediate level of graphic design skills
  • Proven ability to use Canva
  • Excellent customer orientation and people management style
  • Knowledge and experience of on-site challenges
  • Strong problem solving skills
  • Good communication skills and negotiation skills
  • Strong time management skills
  • Ability to handle multiple tasks

If this sounds like your role, we’d love to hear from you.

Joseph P. Harris