Nasuni Wins NorthFace ScoreBoard Service Award for Global Customer Support Excellence

BOSTON, November 23, 2021 /PRNewswire/ Nasuni Companya leading cloud file storage provider, today announced that its Customer Success Team has been awarded the coveted NorthFace ScoreBoard Service Award for demonstrating its continued commitment to profitable and long-term customer loyalty. term by continually exceeding expectations.

Audited and awarded by the Customer Relationship Management Institute LLC (CRMI), Nasuni received a Net Promoter Score (NPS) of 86 and a Transaction Survey ScoreBoard Index (SBI) rating of 4.7 for overall technical support. According to Bain & Company, the creators of the NPS system, a score of 50 is excellent while a score of 80 or more is considered world class.

“The Nasuni support team is interactive, engaged, and provides a very in-depth understanding of all of their products,” said Malcolm Brown, Head of IT Operations at client Nasuni Ithaca Energy. “The excellent support and faster file retrieval provided by Nasuni ensures that we can make data available at any of our locations,” says Brown.

For 21 years, the NorthFace ScoreBoard Service Award has been presented annually to companies that have achieved excellence in customer service during the calendar year, as assessed by their own customers.

“File data is critical to any organization and our customers need to be confident that their data is in safe hands. Nasuni’s customer approach has ensured high retention and superior satisfaction beyond other choices in this space,” said Paul Flaganan, CEO of Nasuni. “This is especially important in the world of SaaS where customers aren’t locked into long hardware cycles. We’re making it easy to move their file data to the cloud and need to earn their business every day by delivering value and superior customer support. I’m very proud that our success team won this world-class award.”

Jason DePardoVice President of Customer Success and Services at Nasuni, said, “Our support team goes the extra mile and works hard to help our customers’ environments run smoothly, even when their issues are not related to our cloud file storage service. Voucher Sellers is how they support their products after the sale. I am proud and honored to be part of this outstanding team and to receive this recognition from the Customer Relationship Management Institute.

To learn more, please visit Nasuni’s Customer Success page.

Customer statements:

  • “Problems are quickly understood through extensive analysis undertaken to identify an appropriate solution. They are very helpful and easy to address.” – Malcolm Brownhead of IT operations at oil and gas supplier, Ithaca Energy
  • “Nasuni was a real lifesaver when we were hit by ransomware. After containing the attack and determining what was impacted, we were able to restore all file data and our operations went almost without a hitch. rhythm.” – Stephen heldCIO of AEC, LEO A DALY
  • “I love everything about Nasuni.” – David Coffmandirector of enterprise infrastructure at the media giant, Meredith Company
  • “Nasuni’s technical support team has been truly exceptional. Whenever we have a problem, and there are very, very few problems, we were able to get a consultant on the line and resolve the issue on the first phone call. or the first Even if something requires a higher level of technical support, it is very quickly addressed and very quickly resolved.” – Simon HobyGroup IT Operations Manager within an architecture, engineering and construction (AEC) firm, Snowy Mountain Engineering Society (SMEC)
  • “I would rate their support 10 out of 10. Whenever I have a problem, they respond very quickly.” – Jeff Pisanohead of information technology for Invictus Capital Partners, a financial services company
  • “My experience with support was very positive. I had 24/7 support and there were times when I had to contact them outside of business hours.” – Josh GoldmanMcLaren Construction Group IT Infrastructure Manager

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About Nasuni
Nasuni provides modern cloud file storage, powered by the world’s first cloud file system. Nasuni is a cloud replacement for traditional network attached storage (NAS) and file server silos. Nasuni consolidates data from files, with instantly expandable cloud storage at half the price. By eliminating the need and complexity of legacy backup and disaster recovery infrastructure, Nasuni dramatically simplifies IT administration. Workers at leading global companies rely on Nasuni to easily access and share files around the world from the office, home, or on the road. Industries served by Nasuni include manufacturing, construction, creative services, technology, pharmaceuticals, consumer goods, oil and gas, financial services and public sector agencies. Nasuni’s head office is based in Boston, MA, offering services in more than 70 countries around the world. For more information, visit www.nasuni.com.

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Joseph P. Harris