Online Customer Support – Pedestrian Jobs
Papaya is currently looking for a confident, enthusiastic and motivated Online Customer Support Person. Experience in a similar role on an e-commerce platform along with a positive, positive attitude and playful demeanor is a must. If you also enjoy providing exceptional customer service at every touchpoint and are interested in home decor, housewares and furniture, this role with our e-commerce team at our Camperdown headquarters is perfect for you. .
About the role
- Manage customer inquiries via email, phone, and contact form ranging from stock availability, shipping quotes, special orders, and retail store partnerships to ensure a positive customer experience resulting in increased revenue and customer satisfaction
- Answer all phone calls from head office and assist customers online or direct the call to the appropriate department
- Support online customers on live chat through the Zendesk platform during all business hours
- Arrange showroom appointments for retail customers and assist them during their appointment
- Process manual orders received by phone/email, organize stock transfers (via. SAP)
- Process returns/refunds/exchanges/replacements online (via. SAP/Magento)
- Manage Click and Collect orders by sending them to stores and closing them once picked up by the customer
- Manage furniture/heavy deliveries for online orders, including obtaining competitive freight quotes
Requirements
- 1+ years of customer service on an e-commerce platform
- experience with Magento 2 is highly appreciated
- beneficial sap experience
- negotiation skills and ability to build relationships with internal and external partners and clients
- attention to detail, good organizational and time management skills and results oriented
- Excellent written and verbal communication skills
- advantageous business/e-commerce related degree
