OpenSea launches verified customer support to fight Discord scammers

On Tuesday, OpenSea and NFT communications platform Metalink announced a new partnership aimed at preventing social engineering attacks carried out via Discord DMs. Like The edge Previously reported, some trusted scammers have earned millions of dollars by impersonating customer service agents on the official OpenSea Discord server and tricking NFT holders into sharing details that will allow scammers to take control of their cryptocurrency wallets.

OpenSea hopes to mitigate these scams by using Metalink, which operates a “token gated” communication platform so that only users holding certain NFTs in their cryptocurrency wallets can access them. When they do, they will be connected with authenticated OpenSea support representatives, theoretically removing potential scammers from the loop.

“OpenSea will partner with Metalink as we seek to engage more deeply with the NFT ecosystem,” OpenSea Community Manager Stevey Tromberg said in a statement. “Our goal is to create a direct channel for you to interact with OpenSea to get help, offer feedback, receive updates, and share any other information that will help us serve you better.”

According to an email announcing the partnership, staff will spend a few hours a day handling support requests through the Metalink platform, and initially such requests will be limited to users who hold an NFT of Metalink supported collections: Bored Ape Yacht Club, World of Women, CyberKongz and a handful of others.

A security announcement shared on the official OpenSea Discord.

On OpenSea’s part, the announcement implicitly suggests that Discord, the go-to community-building platform for cryptocurrency and NFT projects, is no longer the best channel to provide priority customer support.

Social engineering attacks have plagued NFT Discords in general, and the chat platform says it’s also working harder to prevent these attacks from happening. But it’s only been so long that OpenSea, a dominant force in the NFT economy, can keep pushing the message that “all DMs are scams” before the pressure mounts to do something about it. topic.

The OpenSea Discord server remains active and will still be used for many other types of official company messaging. But moving to another service for sensitive communications will likely cause other NFT projects to weigh their options.

Joseph P. Harris