Rimini Street receives top customer service award from Japan Institute of Information Technology

LAS VEGAS – (COMMERCIAL THREAD) –Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a partner of Salesforce, today announced that Rimini Street has received the Grand Prix best customer support from Japan Institute of Information Technology (IT). Rimini Street earned this distinguished honor for its unique and innovative assistive model, which includes the company’s proprietary and patent-pending artificial intelligence (AI) technologies and platform. The judges recognized the quality, efficiency and continuous evolution of Rimini Street’s support operations, significantly improved thanks to its innovative and proprietary platform of AI and machine learning which results in a 23% reduction the time to resolve support issues for its customers and deliver an overall customer satisfaction on closed cases of 4.9 out of 5.0 (where 5.0 is “excellent”).

An innovative AI platform recognized for improving customer service and satisfaction

The Japan Institute of Information Technology engages in research and development to promote digitization in Japanese enterprises and drive industry-wide adoption of advanced information technology. The winners of its Grand Prix for Best Customer Support are companies whose customer support initiatives make far-reaching contributions to Japanese organizations and serve as a model of success for the industry, both now and in the future. . The Japan Institute of IT’s designation as the best customer support in Rimini Street highlights the company’s support expertise and its constant focus on improving customer service and satisfaction. The jury declared that the street of Rimini “the fixed price model is superior in that it creates a win-win relationship between the customer and the company.

The Japan Institute of IT also specifically highlighted two of the company’s patent-pending AI assistive applications – Case Assignment Advisor and C-Signal – as reasons for receiving the top prize, citing “excellent measures ”of Rimini Street to maintain and improve“ a high level of customer satisfaction. ”Rimini Street’s artificial intelligence and machine learning platform was designed to streamline and accelerate service delivery in order to improve continually the quality and efficiency of its support operations.

Comprehensive support frees funds and resources to invest in digital transformation

The judges recognized that Rimini Street’s award-winning support brings business value by reducing the amount of resources IT departments need to maintain and operate core ERP systems and allows organizations to redirect their freed up funds to invest in initiatives. digital transformation. With Rimini Street Support, customers can extract more value from their business software investments and accelerate innovation to create competitive advantage and growth.

Rimini Street’s Comprehensive Support Model assigns all customers a Senior Support Engineer who has an average of 20 years of experience working with customer’s enterprise software and is supported by a team of functional and expert experts. techniques. Customers also benefit from the company’s industry-leading service level agreement, with 10-minute response times for Priority 1 critical cases and 15-minute response times for Priority 2 issues.

“Reducing the costs associated with IT infrastructure is one of the biggest challenges for businesses today, not only in Japan, but around the world. Rimini Street’s support services help organizations maximize the value of their business systems and free up the resources needed to tackle more strategic initiatives that drive competitive advantage and growth, ”said Yorio Wakisaka, Group Vice President and Regional General Manager, Japan, Rimini Street. “We are honored and honored to receive the most prestigious award from the Japan IT Institute for our unique support model, which recognizes the company’s continued attention and investment in the evolution of our support delivery to surprise and delight our customers. hundreds of customers in Japan and thousands of customers around the world who want to get the most out of their IT investments.

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of enterprise software products and services, the leading provider of third-party support for Oracle and SAP software products, and a Salesforce partner. The company provides high-end, ultra-responsive, integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation, and enable business software licensees. ” achieve better business results. To date, more than 4,200 organizations from the Fortune 500, Fortune Global 100, mid-size companies, the public sector and other organizations from a wide range of industries have trusted Rimini Street as their supplier. trusted enterprise application software products and services. For more information, please visit http://www.riministreet.com, to follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn.

Forward-looking statements

Certain statements included in this communication are not historical facts but are forward-looking statements for the purposes of the safe harbor provisions under the Private Securities Litigation Reform Act of 1995. Forward-looking statements are generally accompanied by words such as “may” , “Should,” “would”, “plan”, “intend”, “anticipate”, “believe”, “estimate”, “predict”, “potential”, “seem”, “seek”, “pursue “,” future “,” will “,” expect “,” prospect “or other similar words, phrases or expressions. These forward-looking statements include, without limitation, statements regarding our expectations regarding future events , future opportunities, global expansion and other growth initiatives and our investments in such initiatives.These statements are based on various assumptions and current expectations of management and are not predictions of pe real reforms, nor these statements of historical fact. These statements are subject to a number of risks and uncertainties relating to the business of Rimini Street, and actual results may differ materially. These risks and uncertainties include, but are not limited to, the impact of ongoing debt service obligations and the financial and operational commitments of our credit facility on our business and the related interest rate risk, duration and operational and financial impacts on our COVID-19 pandemic business and related economic impact, as well as actions taken by government authorities, customers or others in response to the COVID-19 pandemic; catastrophic events that disrupt our business or those of our current and potential customers, changes in the business environment in which Rimini Street operates, including inflation and interest rates, and financial, economic, regulatory and general policies affecting the industry in which Rimini Street operates; the unfavorable development of ongoing litigation or the government investigation or any new litigation; our need for and ability to raise additional equity or debt financing on favorable terms and our ability to generate operating cash flow to help fund increased investment in our growth initiatives; the adequacy of our cash and cash equivalents to meet our liquidity needs; including under our new credit facility; our ability to maintain an effective system of internal control over financial reporting and our ability to remedy material weaknesses identified in our internal controls, including with respect to the accounting treatment of our warrants; changes in taxes, laws and regulations; competitive activity of products and prices; difficulties in managing growth profitably; customer adoption of our recently introduced products and services, including our Application Management Services (AMS), Rimini Street Advanced Database Security, and services for the Salesforce Sales Cloud and Service Cloud products, in addition to other products and services that we plan to introduce in the near future; the loss of one or more members of the Rimini Street management team; uncertainty about the long-term value of Rimini Street equity securities; and those discussed under “Risk Factors” in the Rimini Street Quarterly Report on Form 10-Q filed August 4, 2021, and updated from time to time by future Rimini Street Annual Reports on Form 10-K , Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, and other documents filed by Rimini Street with the Securities and Exchange Commission. In addition, forward-looking statements provide Rimini Street’s expectations, plans or forecasts regarding future events and opinions as of the date of such communication. Rimini Street anticipates that subsequent events and developments will cause the valuations of Rimini Street to change. However, although Rimini Street may choose to update these forward-looking statements at some time in the future, Rimini Street specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be taken as representing Rimini Street’s valuations as of a date after the date of such communication.

© 2021 Rimini Street, Inc. All rights reserved. “Rimini Street” is a registered trademark of Rimini Street, Inc. in the United States and other countries, and Rimini Street, the Rimini Street logo and combinations thereof, and other marks marked with TM are trademarks of Rimini Street, Inc. All other trademarks are the property of their respective owners and, unless otherwise stated, Rimini Street does not claim any affiliation, endorsement or association with any such trademark holder or other companies referenced herein.

Joseph P. Harris