Sony ends PlayStation customer support on Twitter
(Pocket-lint) – Sony has announced plans to end individual PlayStation customer support via Twitter.
Starting August 1, the company’s individual accounts for Europe, Australia, New Zealand, and the Americas will no longer be available to respond to player support requests.
Currently, 24-hour customer service is available to millions of users and has been in operation for more than a decade. The handle that serves the Americas, for example, currently has 1.7 million subscribers and has been operational since 2010.
Going forward, PlayStation users will instead be directed to the company’s official website and one of its support channels on YouTube.
As seen in the replies to the account’s tweet about it, embedded below, the response to the news was quite varied.
From August 1, one-to-one PlayStation support via Twitter will no longer be available. To sign in with PlayStation Support, visit https://t.co/XrvlucY4jr For support articles and self-help resources, visit https://t.co/RfTB4Wzxlp For support videos , visit https://t.co/9dKMRCgkY2
– Ask PlayStation (@AskPlayStation) July 18, 2022
Some users aren’t particularly happy that they have to go elsewhere, although others have reported that Sony’s support via the social media platform is lacking – especially when it comes to PS Plus issues – and retirement changes little. Many hopefuls are also seen still trying to squeeze in one last bit of one-on-one support before the end of the month.
It remains to be seen whether this movement is indicative of something larger.
Sony, as we say, always supports alternative methods for customers, but it’s never ideal to see something serving a dedicated community being canned – especially one that people clearly still rely on for solve their technical problems with the company’s consoles.
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Here’s hoping one-to-one support can still be as accessible as Twitter has proven. And, if not, you can always scan our Hidden PS5 tips and tricks to solve your problems.
Written by Conor Allison.