Tennessee Chain selects Waitbusters Call Concierge software to help with customer support

Atlanta, Georgia (RestaurantNews.com) Waitbusters, LLC today announced that Mexican restaurant group La Fuente has selected its Call Concierge help desk software to support customer service at four of its Tennessee and Alabama locations. Call Concierge evolved out of necessity due to the global labor shortage crippling the restaurant industry. La Fuente, like many other establishments, felt this pain and jumped at the chance to add the latest technology from Waitbusters to help its staff and customers.

The benefits for restaurant staff and customers are enormous and include:

  • Eliminate errors and stress caused by juggling phone calls with in-person questions and needs;
  • Customers receive immediate responses at the touch of a button instead of waiting for staff to help them in the lobby or putting them on hold for long periods of time;
  • Managers have an extra “set of hands” to answer basic questions over the phone when staffing is limited;

The other exciting part of Call Concierge is the ability to customize prompts. The automated voice response service may include your own voice or a voice of your choice. You select the prompts and script you want to guide your customers. With La Fuente, for example, customers can call and be directed via voice prompts to text, to place a takeout order, place an order for delivery, or get directions. With Call Concierge, customers get what they need when they need it and you keep their loyalty.

About Waitbusters Digital Restaurant

Waitbusters LLC, a company owned by disabled veterans, is a provider of innovative technology solutions for restaurants. Its Digital Diner solution empowers restaurants to create better experiences for their customers, save money, create new revenue streams, become more profitable, and find and retain happy customers.

Waitbusters Digital Diner provides:

  • Online ordering and commission-free delivery
  • Logistics delivery driver
  • Call the concierge
  • Waiting line and reservations and table management
  • Social Media Marketing
  • SMS Marketing
  • Loyalty and rewards

E-mail [email protected] to schedule a demo or check www.waitbustersdining.com.

About La Fuente Restaurants

Founded in 2000, La Fuente was opened in the small town of Fayetteville, TN by Roger and his Guadalajara-born wife, Ana. She wanted to bring her love of high quality Mexican food and delicacies to the area and the two worked tirelessly to make their dream a reality. They have since opened additional locations in Lewisburg, Pulaski, Columbia and Meridianville, AL. Check them out online here: https://www.lafuenterestaurants.com.

Anicia Gau
Waitbusters, LLC
[email protected]

Joseph P. Harris