Yext Announces Digital Event With Samsung On Ecommerce Customer Support
The event, “How Samsung is preparing its support center for the holiday season, is defined for Tuesday September 14, at 1 p.m. ET / 10 a.m. (PST) and will include speakers from Yext and Samsung. Scott Messina, director of research and design strategy at Samsung, Lee zucker, Yext Industry Leader for CPG / DTC and Retail, and Joe jorczak, Industry Manager for Yext Service and Support, will discuss the state of the ecommerce industry, the growing need to evolve customer support solutions during busy seasons, and the clean Samsung’s approach to customer experience and support.
“The e-commerce market is growing at an historic rate and brands have already experienced the deluge of support tickets that accompanies this accelerated growth,” said Joe jorczak, Industry Manager for Service and Support at Yext. “As the holiday season approaches, businesses need to be even more prepared to deliver an exceptional customer support experience, starting with their own support sites. We’re excited to partner with Samsung to share experiences, insights, and tips that detail, consumer packaged goods and direct-to-consumer brands can build on their success during the busiest ecomm months. “
Yext (NYSE: YEXT) is the AI research company with a mission to transform business with AI research.
With the explosion of information and data online, research has never been more important. However, while the world of consumer research has innovated over time, business research has not. In fact, the majority of business research is powered by outdated keyword research technology that only searches for keywords and provides a list of hyperlinks rather than actually answering questions.
Yext, AI Search Company, offers a modern AI-powered answers platform that understands natural language so that when people ask about a business online, they get direct answers, not links.
Brands like Verizon, Vanguard, Subway, and Marriott, along with organizations like the US State Department and the World Health Organization, trust Yext to dramatically improve their business through AI-powered research.
CONTACT: Amanda kontor, [email protected]
SOURCE Yext, Inc.